Author: Liz Wells
Source: Talking retail
The system – BP Reset – uses future-proofed technology that updates and streamlines all of BP’s point of sale and back office systems.
The solution also included developing digital applications for the client’s hand-held terminals to improve employee efficiencies on-site. In place of existing set-ups, REPL and BP implemented flexible cloud-based technology that can change and adapt as BP’s business demands evolves.
BP and REPL joined their expertise to drive the new structure and to introduce a delivery model using agile tools and processes to improve quality and speed to market.
Mike Callender, executive chairman of REPL, said: “With multiple operations, including 18,300 petrol stations across 50 countries, each with unique requirements, BP’s legacy systems landscape was complex. However, this played to one of our key strengths – a conviction that one size doesn’t fit all. As a world-class systems integrator, we took ownership of the programme delivery, including testing and integration.”
Markus Krieger, programme director at BP, added: “Where delivered we can now access detailed data-driven insights to boost employee engagement and enablement, alongside delivering an exceptional customer experience. Thanks to a fully-integrated, intelligent set-up that has the ability to introduce the power of machine learning to the forecourt, speed, convenience and control will be possible for hundreds of our employees across our stores and head office, as well as our customers.”