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Kendra Scott taps Oracle Retail to improve inventory management, customer experience

Kendra Scott taps Oracle Retail to improve inventory management, customer experience

Author: Maria Alejandra Lopez

Source: Retail Customer Experience 

Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the customer experience and provide associates with real-time insights to better serve customers.

The brand is an Oracle PartnerNetwork Gold level member, and has deployed the Oracle Retail Merchandising Cloud Service, Oracle Retail Insights Cloud Service, Oracle Retail Xstore Point-of-Service and Oracle Retail Customer Engagement Cloud Service, according to a press release.

Oracle Retail provides the brand with a consistent and universal approach when it comes to tracking stone and metal to ensure an accurate and singular view of inventory, according to the release. Store associates can guide shoppers to adding pieces to an existing collection with insight on customer transactions, preference and shopping history.

«Our goal is to understand and deliver on the needs of the business. As an organization, we needed a partner who could deliver best in class retail functionality in the cloud. We chose Oracle to deliver a scalable and flexible solution,» said Jim Dunlap, chief information officer, Kendra Scott, in the release.

«Kendra Scott is a rising star in the jewelry business in large part because it focuses on delivering a unique product, with unmatched customer service. By deploying a modern retail platform, the growing boutique chain can operationalize this focus; placing the customer at the center of decision-making,»” said Mike Webster, senior vice president and general manager, Oracle Retail, in the release.



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