Author: Dan Berthiaume
Source: CSA The Business of Retail
Fashion and footwear retailer Kenneth Cole Productions is looking to provide customers with the best e-commerce environment possible.
By leveraging the ShopRunner platform, Kenneth Cole intends to provide digital customers with seamless online checkout, as well as features like free two-day shipping and free returns. On the back end, ShopRunner will provide the brand with data-based customer insights and digital network tools.
All four of the company’s banners – Kenneth Cole New York; Reaction Kenneth Cole; Unlisted, A Kenneth Cole Production; and Gentle Souls by Kenneth Cole – will base their e-commerce activities on ShopRunner. Kenneth Cole plans to prioritize e-commerce experience and growth this year.
“The customer today expects an elevated experience with compelling product choices and services delivered faster and more personal,” said TJ Papp, VP of consumer direct at Kenneth Cole Productions Inc. “We are excited to partner with ShopRunner to give our customer a compelling benefit that serves value on their terms and inspires a deeper connection.”