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Shopper Experience: 5 Ways AI can Revolutionize Customer Experience
#Artificial Intelligence #Customer Experience #Customer Service
Fuente: Martechadvisor Looking to overhaul your customer experience strategy? Artificial Intelligence offers tremendous potential to manage customer interactions and significantly improve customer engagement. Let’s find out how!Customer Experience (CX) is a competitive differentiator and driving force for a business’ success. For marketers, it is important to explore powerful opportunities that can drive improved customer engagement and interactions.Artificial Intelligence (AI) is one such field that finds its applications in diverse industries. It has matured to use big data, machine learning algorithms, and can be unleashed to drive enhanced customer experiences. Do We Need AI in Customer Experience?Customer experience can be difficult...